Shipping policy

Where we ship
We ship to the 48 contiguous United States and Washington, D.C. We don't currently ship to Alaska, Hawaii, US territories (including Puerto Rico, Guam, the US Virgin Islands and American Samoa), PO boxes, APO/FPO/DPO military addresses, or outside the US. If an order comes in with a PO box address, we'll email you for a street address before it ships.

Shipping cost
Standard shipping is free on orders of $75 or more. Orders under $75 ship for $8. Subscription orders always ship free, whatever the order total. Express shipping is available at checkout for $15.

Processing time
Orders ship within 1–2 business days (Monday through Friday, excluding US holidays). If your order is delayed, we'll email you.

Delivery estimate
Most Standard orders arrive within 2–5 business days after they ship. Delivery times are estimates from the carrier and aren't guaranteed.

Tracking
When your order ships, we'll email you a tracking link.

Lost, stolen or damaged packages
If tracking shows your package as delivered but you can't find it, please check around your door, mailroom and with neighbors, and allow one business day, since carriers sometimes scan packages early. If it's still missing, email us at hello@renyx-nutrition.com within 7 days of the delivery date. We'll open an investigation with the carrier and follow up with you.

If the carrier confirms a package was lost in transit, we'll reship your order at no cost.

If your order arrives damaged, email us within 7 days of delivery with a photo of the package and product, and we'll make it right.

Incorrect addresses
Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address, we'll contact you to confirm the right address and reship it at no cost.

Questions
Email us at hello@renyx-nutrition.com.